Frequently Asked Questions

What is the return policy?

• We have a 30 day return policy, For more details please read our refund policy.

What are the shipping options?

• We have several shipping options such as standard shipping and express shipping which will be displayed during the checkout process.

What are the international taxes, duties, etc., that I have to pay?

• We exempt taxes for domestic customers, but for international customers, import taxes may be imposed in the local country. And it is the customer's own responsibility to pay for it.

When will I receive my order?

• For domestic customers, it usually takes 3-4 working days after the package is shipped. And for international customers it usually takes 7-14 working days after the package is sent.

What do I do if I never received my order?

• If within 30 working days after we dispatch your package, and you have not received it. please contact us at [email protected].

What do I do if I received a defective order?

• For more details, you can read our refund policy link.

How do I make changes to an order I’ve already placed?

• You can change your order before 12 hours after you make payment for your order. For that immediately contact us at [email protected].

Where are you located?

• Our physical address is at: Jl Padang Padi Gg. 2, Kaliombo, Kec. Kota, Kediri, East Java 64129, Indonesia.

How do I contact your company if my question isn’t answered here?

• If you don't find answers to your questions here, please contact us at [email protected].